Content & acceptable use
Build something useful and respectful. These rules apply to prompts, generated output, text edits, uploads, logos, links, embeds and published sites.
- No hate, dehumanisation, discrimination or calls for exclusion or violence against people based on protected characteristics.
- No targeted harassment, threats, bullying, stalking, doxxing or publishing private information without lawful authority.
- No child sexual exploitation, sexualisation of minors, non-consensual intimate content or sexual exploitation. PageGenie does not host pornography.
- No encouragement of violence, terrorism, extremist recruitment, self-harm, exploitation or instructions facilitating serious wrongdoing.
- No scams, phishing, malware, impersonation, deceptive claims, unlawful sales or infringement of intellectual property.
- No fabricated credentials, testimonials or misleading use of AI imagery. Respect privacy and consent.
- No attempts to bypass moderation, payment gates or account restrictions.
Good-faith education, news and discussion are considered in context. Automated checks may make mistakes; a blocked request can be appealed to support@pagegenie.ca. Do not resubmit prohibited material to evade a block.How we enforce
We use automated text and image safety checks before generation and publishing, including edited content, and review reports. A failed or unavailable check may pause publishing. No automated system catches every violation. External video streams and linked pages can change after publication; customers remain responsible for them and we may remove unsafe embeds or sites. We do not continuously monitor all external streams.Report and appeal
Use “Report this website” on a PageGenie preview or email support@pagegenie.ca with the URL and a brief explanation. Avoid sending unlawful imagery or sensitive personal information. Reports are not public. We review context and may restrict a site while investigating. To appeal, send the site URL, account email and reasons. Reports alone do not automatically remove a site. Immediate danger should be reported to local emergency services.Privacy policy
One T Media Group is responsible for PageGenie's handling of personal information. Contact support@pagegenie.ca for privacy questions, access, correction or deletion requests.
Bot protection
We use Google reCAPTCHA Enterprise and Firebase App Check to help prevent automated abuse. Google processes browser and device signals for this security check. See Google’s Privacy Policy and Terms of Service. Operational alerts contain service names and incident references, not your website content or passwords. Alert records are scheduled for removal after 30 days.
What we collect and why
We use your account email, authentication records, business details, drafts, prompts, images, logos, project history and publishing settings to provide and secure PageGenie. Billing records and domain registrant details support purchases and registration. Reports and moderation decisions support abuse prevention and appeals. Basic website analytics count views and enquiry-link clicks; a hash derived from an IP address, date and site is used to limit duplicate events. Do not supply sensitive personal information in AI prompts or public business fields.Service providers
Firebase/Google provides authentication, storage, functions and hosting. OpenAI processes content for generation and safety checks. Stripe processes payments; PageGenie does not store full card details. Cloudflare supports domains and DNS; registrant details are shared as required for registration. Resend delivers account emails. Information may be processed outside Canada and subject to the laws of those locations. Canadian branding does not mean all data stays in Canada.Public and private information
Your published website makes its content and chosen business contact details public. Drafts and account data are not intentionally public. Preview URLs can be shared and are not passwords. We use local browser storage to restore drafts and account sessions; shared devices need care. Embedded YouTube or Twitch content may connect visitors to those providers under their own privacy policies. We do not sell personal information.Retention and your choices
We retain active account/project data to provide the service. You can edit saved information and unpublish sites. In Account → Your privacy & data, verified account holders can request a data copy or account deletion. You can also request access, correction or deletion by email; we verify identity first. Deletion requests involving billing or domains require support review before removal. For eligible accounts, you can schedule deletion in Account: published websites become unavailable immediately, and you have 30 days to recover your account before permanent removal begins. Once removal begins, recovery is unavailable. We do not automatically cancel subscriptions, surrender domains or erase unresolved payment or ownership records. Some billing, security, dispute and registration records may need to remain for legal obligations or legitimate dispute handling. Removed content may remain in restricted daily database backups until those backups expire, currently within seven additional days. Restores must honour completed deletion requests. Minimal deletion records and restricted security or dispute records may remain for their documented purpose; contact support for a reviewed access or deletion request covering those records. We protect information with access controls and restricted server credentials, but no system offers absolute security. We assess suspected breaches and make notifications where required. Additional uses require appropriate notice and consent.